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Centro de Confianza/Trust Center
Postura de Seguridad de COPSIS COPSIS Security Posture
Monitoring

Monitoring

Continuously monitored by Secureframe
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Resources

Aviso de Privacidad

Terminos y Condiciones

Subprocessors

Google Cloud Platform

Google Cloud Platform (GCP): Seguridad y Confianza para las Soluciones SaaS de COPSIS En COPSIS, hemos elegido Google Cloud Platform (GCP) como la columna vertebral de nuestra infraestructura para soluciones SaaS, priorizando su compromiso inquebrantable con la seguridad. GCP ofrece una protección de datos integral con encriptación por defecto y gestión avanzada de accesos, garantizando la confidencialidad e integridad de la información de nuestros clientes. Su red global robusta, en conjunto con servicios de seguridad de borde como Cloudflare, nos resguardan de ciberataques, mientras que su cumplimiento con las principales certificaciones globales asegura que nuestras operaciones se apegan a los más altos estándares regulatorios. Esta base segura permite a COPSIS ofrecer soluciones SaaS altamente disponibles, confiables y escalables, fortaleciendo la confianza de nuestros usuarios al saber que sus datos están protegidos por una de las plataformas más seguras del mundo.

Cloudflare

Cloudflare: Seguridad de Borde Esencial para las Soluciones SaaS de COPSIS En COPSIS, implementamos Cloudflare como nuestra primera línea de defensa para las soluciones SaaS, aprovechando su red global y sus avanzadas capacidades de seguridad de borde. Cloudflare actúa como un escudo protector, mitigando ataques DDoS, amenazas de bots y vulnerabilidades de aplicaciones a través de su Web Application Firewall (WAF) inteligente, antes de que lleguen a nuestra infraestructura principal. Además de la seguridad, optimiza el rendimiento mediante caching y entrega de contenido, asegurando una experiencia de usuario rápida y confiable. Su compromiso con certificaciones como ISO 27001 y cumplimiento normativo como GDPR, nos brinda la confianza de que nuestros servicios SaaS operan con los más altos estándares de protección de datos y disponibilidad global.

HostedScan

HostedScan: Monitoreo Continuo de Vulnerabilidades para las Soluciones SaaS de COPSIS En COPSIS, la seguridad proactiva de nuestras soluciones SaaS es primordial, por eso integramos HostedScan para el monitoreo continuo de vulnerabilidades. HostedScan nos permite identificar y remediar rápidamente posibles puntos débiles en nuestras aplicaciones y superficies de ataque externas mediante escaneos automatizados y regulares. Su enfoque en la detección temprana de riesgos, como configuraciones erróneas o vulnerabilidades conocidas, es crucial para mantener la integridad de nuestros servicios y la protección de los datos de nuestros clientes. Al usar HostedScan, COPSIS asegura que nuestras soluciones SaaS están bajo vigilancia constante, reforzando nuestra postura de seguridad y nuestro compromiso con la entrega de servicios confiables y protegidos.

BitDefender GravityZone

Bitdefender GravityZone: Protección Integral de Endpoints para Equipos de Desarrollo y Soporte de COPSIS En COPSIS, reconocemos que la seguridad de nuestros endpoints es crítica, especialmente para los equipos de desarrollo y soporte que manejan información sensible y herramientas clave. Por ello, confiamos en Bitdefender GravityZone para proporcionar una protección de vanguardia a estos puntos finales. GravityZone ofrece una suite completa de capacidades que incluyen prevención avanzada de amenazas, detección y respuesta de endpoints (EDR), machine learning para bloquear ataques sofisticados, y monitoreo constante para identificar y neutralizar malware, ransomware y ataques sin archivo. Esta plataforma centralizada nos permite mantener la integridad y confidencialidad de los entornos de trabajo de nuestros desarrolladores y personal de soporte, asegurando que las vulnerabilidades a nivel de endpoint sean minimizadas, protegiendo así el proceso de creación y mantenimiento de nuestras soluciones SaaS.

ZoHo Site24x7

Site24x7 (de Zoho): Monitoreo Proactivo para la Fiabilidad y Seguridad de las Soluciones SaaS de COPSIS En COPSIS, la disponibilidad y el rendimiento continuo de nuestras soluciones SaaS son tan cruciales como su seguridad. Por eso, utilizamos Site24x7 de Zoho para el monitoreo proactivo de nuestra infraestructura y aplicaciones. Esta plataforma nos permite supervisar en tiempo real la salud de nuestros servidores, bases de datos, redes y la experiencia del usuario final, detectando anomalías y posibles problemas de rendimiento o seguridad antes de que impacten a nuestros clientes. Al identificar rápidamente comportamientos inusuales o fallas en los sistemas, Site24x7 complementa nuestra estrategia de seguridad, ayudándonos a responder de manera eficiente a incidentes que podrían comprometer la disponibilidad o incluso señalar un intento de ataque, garantizando así la fiabilidad y la integridad operativa de nuestros servicios SaaS.

Compliance

ISO 27001

Monitoring

Change Management

Segregation of Environments
Development, staging, and production environments are segregated.
Secure Development Policy
A Secure Development Policy defines the requirements for secure software and system development and maintenance.
Change Management Policy
A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.
Approval for System Changes
System changes are approved by at least 1 independent person prior to deployment into production.
Production Data Use is Restricted
Production data is not used in the development and testing environments, unless required for debugging customer issues.
Baseline Configurations
Baseline configurations and codebases for production infrastructure, systems, and applications are securely managed.
Configuration and Asset Management Policy
A Configuration and Asset Management Policy governs configurations for new sensitive systems

Availability

Business Continuity and Disaster Recovery Policy
Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.
Automated Backup Process
Full backups are performed and retained in accordance with the Business Continuity and Disaster Recovery Policy.
Backup Restoration Testing
Backed-up data is restored to a non-production environment at least annually to validate the integrity of backups.
Uptime and Availability Monitoring
System tools monitors for uptime and availability based on predetermined criteria.
High Availability Configuration
The system is configured for high availability to support continuous availability, when applicable.

Organizational Management

Internal Control Monitoring
A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements.
Disciplinary Action
Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies.
Organizational Chart
Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel.
Security Awareness Training
Internal personnel complete annual training programs for information security to help them understand their obligations and responsibilities related to security.
Acceptable Use Policy
An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.
Code of Conduct
A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance.
New Hire Screening
Hiring managers screen new hires or internal transfers to assess their qualifications, experience, and competency to fulfill their responsibilities. New hires sign confidentiality agreements or equivalents upon hire.
Information Security Program Review
Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually.
Performance Review Policy
A Performance Review Policy provides personnel context and transparency into their performance and career development processes.
Internal Control Policy
An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies.
Background Checks
Background checks or their equivalent are performed before or promptly after a new hires start date, as permitted by local laws.
Roles and Responsibilities
Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system.
Information Security Policy
An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.
Personnel Acknowledge Security Policies
Internal personnel review and accept applicable information security policies at least annually.

Confidentiality

Retention of Customer Data
Procedures are in place to retain customer data based on agreed-upon customer requirements or in line with information security policies.
Data Classification Policy
A Data Classification Policy details the security and handling protocols for sensitive data.
Disposal of Customer Data
Upon customer request, Company requires that data that is no longer needed from databases and other file stores is removed in accordance with agreed-upon customer requirements.
Data Retention and Disposal Policy
A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.

Vulnerability Management

Third-Party Penetration Test
A 3rd party is engaged to conduct a network and application penetration test of the production environment at least annually. Critical and high-risk findings are tracked through resolution.
Vulnerability and Patch Management Policy
A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.

Incident Response

Lessons Learned
After any identified security incident has been resolved, management provides a "Lessons Learned" document to the team in order to continually improve security and operations.
Tracking a Security Incident
Identified incidents are documented, tracked, and analyzed according to the Incident Response Plan.
Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.

Risk Assessment

Risk Assessment
Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.
Vendor Risk Management Policy
A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.
Risk Register
A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy.
Vendor Due Diligence Review
Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis.
Risk Assessment and Treatment Policy
A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.
Vendor Risk Assessment
New vendors are assessed in accordance with the Vendor Risk Management Policy prior to engaging with the vendor. Reassessment occurs at least annually.

Network Security

Logging and Monitoring for Threats
Logging and monitoring software is used to collect data from infrastructure to detect potential security threats, unusual system activity, and monitor system performance, as applicable.
Automated Alerting for Security Events
Alerting software is used to notify impacted teams of potential security events.
Restricted Port Configurations
Configurations ensure available networking ports, protocols, services, and environments are restricted as necessary, including firewalls.
Network Security Policy
A Network Security Policy identifies the requirements for protecting information and systems within and across networks.
Endpoint Security
Company endpoints are managed and configured with a strong password policy, anti-virus, and hard drive encryption
Network Traffic Monitoring
Security tools are implemented to provide monitoring of network traffic to the production environment.

Access Security

Removal of Access
Upon termination or when internal personnel no longer require access, system access is removed, as applicable.
User Access Reviews
System owners conduct scheduled user access reviews of production servers, databases, and applications to validate internal user access is commensurate with job responsibilities.
Unique Access IDs
Personnel are assigned unique IDs to access sensitive systems, networks, and information
Access to Product is Restricted
Non-console access to production infrastructure is restricted to users with a unique SSH key or access key
Asset Inventory
A list of system assets, components, and respective owners are maintained and reviewed at least annually
Access Control and Termination Policy
An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks.
Complex Passwords
Personnel are required to use strong, complex passwords and a second form of authentication to access sensitive systems, networks, and information
Encryption-at-Rest
Service data is encrypted-at-rest.
Encryption and Key Management Policy
An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls.

Physical Security

Physical Security Policy
A Physical Security Policy that details physical security requirements for the company facilities is in place.

Communications

Terms of Service
Terms of Service or the equivalent are published or shared to external users.
Description of Services
Descriptions of the company's services and systems are available to both internal personnel and external users.
Communication of Critical Information
Critical information is communicated to external parties, as applicable.
Confidential Reporting Channel
A confidential reporting channel is made available to internal personnel and external parties to report security and other identified concerns.
Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.
Communication of Security Commitments
Security commitments and expectations are communicated to both internal personnel and external users via the company's website.